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Your Own Place CIC

preventing homelessness

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May 3, 2018 By Rebecca White

Why don’t people look at the website?

I’d love to know if other small, service providing businesses and enterprises experience this too.

I am simply staggered by the number of people that call or email to find out the basics of our offer. 99% of the questions I am asked are to be found one click away from our homepage on our website.

As we grow this is becoming quite a resource issue as we take increasing numbers of enquiries.

What are we doing wrong? Is it the website? Is it our marketing (monthly e-newsletter, loads of social media and direct marketing etc) or is it something else?

For background, these enquiries are coming largely from social workers and providers in the third sector and I accept that many of our customers are not on Twitter and Facebook etc.

I’d love your thoughts.

Filed Under: Blog

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Contact our CEO Rebecca

rebecca@yourownplace.org.uk

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01603 611910
Your Own Place CIC
23 Johnson Place
Norwich
NR2 2SA

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