With all the usual fun, values-based, engaging and interactive delivery, this year takes us further into old as well as new territory. We’re thrilled to announce a new partnership with Freebridge Community Housing, who we have previously worked with during 2022. At the vanguard of good tenant engagement and ahead of the Tenant Satisfaction Measures required from all housing associations this April, Freebridge and Your Own Place CIC have entered into a new partnership to facilitate this conversation with their existing Tenant Champion Forum.
The Service Champions are an independent body of Freebridge customers responsible for scrutinising and challenging Freebridge services, something Your Own Place will be supporting them with.
With an award-winning approach to our workshops that is based in equity, empathy, empowerment and always informed by lived experience, this is a great fit for us, lending our Pinpoint facilitation methodology to a room where voices must be heard. Speaking for the housing sector at large, post pandemic and in the mire of the Cost of Living crisis, tenants being heard and supported is more important than ever. This goes to the heart of customers getting the service to which they are entitled.
We worked in this way in 2022 with Sanctuary Supported Living residents. Our aim was to capture and amplify their voice and as an independent partner, feed back confidentially to their landlord who communicate and make changes. As with any relationship, we know landlords can’t do everything and have tough decisions to make. Improvements in trust and communication makes this an easier pill to swallow and can also result in fewer complaints when both sides understand each other. Akin to this work, with Freebridge, through building trusting relationships we hope to facilitate the mutually beneficial cycle of service improvement.
Whether workshops that cover approaches to repairs, the physical security of properties or how the landlord responds to complaints as well as scrutiny of the new Tenant Satisfaction Measures, tenants will be at the core of shaping the steps Freebridge takes as part of their five-year strategy.
With all the usual fun, values-based, engaging and interactive delivery, we are delighted to be part of something that changes lives and communities.