So in the interests of this not being a rant, I thought I’d include a list of ways we show, in the professional sphere, how we value others. For clarity, people have intrinsic worth, whether we plan to do business with them, know them or like them and now more than ever, I believe it’s time to behave in a way that displays that worth.
We are lucky to have many champions, but in truth, there are not nearly as many customers and investors as there are armchair champions. Virtue signalling is a thing, even allying yourself publicly to a tiny organisation like ours. Like others across the business spectrum, we don’t survive on ‘likes’ and good vibes alone. We require customers, most importantly, to make an impact in people’s lives.
If I sound frustrated, then I am. The calls, emails, proposals, impact reports and phenomenal work that my tiny team compiles apparently disappear into the ether never to be seen again when we contact so many people. So I’m asking – if you’re in our customer-base (everyone – especially housing, public sector, local authorities and private sector!), or know people that are, introduce me, tag me, contribute to the conversation – and let’s make this happen. Oh, and reply to my emails please. Actions speak louder than likes.
This is how I value my team – and how I ask to be valued in return.
- I give them meaningful work
- I pay them
- I pay them on time
- If I can’t do something I tell them why
- I am responsive and available
- I listen to them
- I have difficult conversations
- I provide reasons for the ‘no’, provide feedback and acknowledge their efforts
- I involve them
- I treat them as equals
It’s not rocket science. In fact I’d argue that this is the bare minimum for people we claim to value and respect.