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Your Own Place

Norwich

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Introducing Zoe, new CEO of Your Own Place

jess · 23/09/2024 ·

We’re so excited to give an official Your Own Place welcome to Zoe Webb – our new CEO! 

Emily, a facilitator at Your Own Place, met with Zoe at one of the team’s favourite haunts, The Cherry Leaf Cafe, to grill her with some interview questions. Zoe answered some classic Your Own Place workshop questions and shared a bit more about her background and what attracted her to Your Own Place.


“I met with Zoe at the Cherry Leaf – diet coke for me, hot chocolate for Zoe – and her enthusiastic energy was immediately clear. She also insisted on hearing my answers to the questions too so that we could both get to know each other! 

We kicked off with some of our go-to entryboard questions – we use these at the start of workshops as an icebreaker and something to chat about while waiting for everyone to arrive.

What is your favourite pizza topping?

At the moment, pepperoni is my go to. My favourite changes – sometimes it’s prawns, or mushrooms. The best pizza I’ve ever had was Hoisin duck!

If you could go anywhere in the world, where would you go?

I have lots of countries on my travelling list. At the top is Japan – there are so many reasons Japan interests me – the culture, the people, the traditions, the Cherry Blossoms! And, of course, the food. I have to read everything before I go and plan it so I don’t miss anything.

If you were a plant, what would you be?

I thought about this for a long time. I’d be a sedum. [picture me looking on, not knowing what a sedum is] It’s a succulent – a ground coverer. They spread quickly and they flower – I relate to sedum as a hardy perennial and an all rounder!

I went on to ask Zoe some quickfire need-to-knows:

  • Coffee order: Americano
  • Breakfast item of choice: Normal day – fruit and yoghurt, treat – pecan plait or sourdough avocado
  • Fave biscuit: Dark chocolate ginger (borders)
  • Fun fact: When I was 13, my friend taught me a secret language that I can still speak!

And next, I learned about Zoe’s background – and the incredible breadth of her experience!

Tell us a bit about your background

I’ve been working in the housing and homeless prevention field for thirty years. During that time I’ve worked across local authorities, the voluntary sector, housing associations and my most recent role was working in a specialist supported housing provider. I’ve worked in a variety of roles – I’ve been an advisor, a community-based support worker, I’ve established a rough sleeper team for a local authority. I’ve also worked on really exciting projects for the Ministry of Justice – I feel really privileged to have been involved in some really innovative projects. Most recently, I’ve worked with a specialist supported housing provider, focused on supporting single people experiencing homelessness or insecure housing. I’ve purposefully worked across the sector, to build a holistic view and understanding of housing. 

That’s incredibly impressive. What attracted you to Your Own Place?

Your Own Place’s values, the asset-based approach, working alongside people while they’re going through difficult transitions – these are all things that really attracted me to Your Own Place. I met Rebecca ten years ago, and I was really impressed by her approach, I really got it. I could see similarities with the work I’d been doing previously as a support worker in Greater Manchester. I was working on a young parents project, mainly with young women living in private rented accommodation that was insecure, unsafe and unaffordable. My focus was working with them – with them being very important – to support and equip them with the skills to be able to negotiate and improve their situation. I see that approach at Your Own Place. I see the strengths-based, asset-based approach and I’m really inspired by that.

Tell us about your passions. Why homelessness prevention?

Everyone has the right to a safe and affordable home. I’m a massive believer in homelessness prevention and a massive believer in early intervention. Insecure housing and homelessness creates trauma – trauma that prevention can avoid. If we invest in prevention, it pays dividends. I’m also passionate about people, creating space for change, creating space for discovering unknown capacity and skills within them and in their community. People have the capacity to find their own solutions, but they may not yet know they have this capacity – or they know they have but they are fighting against a system that’s not always working for them.

Thank you for sharing so much about your experience, values and passions. So…What has stood out to you about Your Own Place as a workplace so far?

The team have been incredibly welcoming. I’ve noticed how abundantly collaborative the team is – communication is excellent, they use Trello and instant messaging really effectively, and it’s so clear that everyone is really connected. This is hard to achieve in remote work [Your Own Place has hybrid and flexible working], but Your Own Place has a great handle on it! I’ve also seen the care and attention that goes into the quality of delivery. It’s very clear that I’m working with a skilled and passionate team.

What are you excited about at Your Own Place?

I’m excited to meet our existing partners and new partners. I’m excited about expanding our reach to prevent homelessness and embedding a collaborative approach to preventing homelessness. I’m also really excited for more and more people to see that what we do at Your Own Place works!

What would you like to say to potential business partners thinking about working with Your Own Place?

First and foremost: You won’t regret it! We’ve got a tried, trusted and successful model; our impact is demonstrated. Come and see us, come and talk to us! Prevention is a wide remit, and I think we can apply our approach across systems – so let’s explore it and contribute towards ending homelessness.

And finally, we simply must know: What three items would you want in your backpack in a zombie apocalypse?

Water, food, weapon [I pressed here for what exact weapon…] …a chainsaw!

An excellently gory and effective weapon chosen to take on zombies!

I had a wonderful time meeting with Zoe and grilling her. I can really see how her vast experience, her enthusiasm and innovative thinking, her passion are all going to be incredible assets to the leadership of Your Own Place.“


Connect with Zoe on LinkedIn

“If you treasure it, measure it”

jess · 30/08/2024 ·

Emily is a full-time facilitator at Your Own Place. She joined the company in the post-Covid haze of April 2021.

“This week it’s been confirmed for me that it isn’t all an elaborate prank. Rebecca White, CEO and Founder of Your Own Place CIC is moving on to pastures new.

As a team we’ve grappled with how to say goodbye in a way that is worthy of Rebecca. As a team, it feels necessary to document this somehow, but we are finding it so hard to put into words the impact that she has had on each of us.

I love the culture at Your Own Place – and I’m not shy about saying this! A few weeks ago, we gathered to discuss the transition of Rebecca leaving. We planned how we would support each other – because big change is hard. We’ll continue to make time for each other, bring our feelings to our weekly sharing and listening time, continue to meet for some work-free time during the week. 

What also happened at this CEO Transition planning meeting: we were asked how we felt when we found out that Rebecca was leaving.

One of my colleagues said that she saw all the stages of grief quickly pass over my face. We laughed about this – because it was true that I felt that way, and because we can.

Rebecca is an icon, a true leader, a role model – and I can identify quotes to show some of the characteristics of her leadership.

“Let’s not let perfection be the enemy of the good”

Rebecca embraces the Review Cycle wholeheartedly, and because of this, it is embedded in Your Own Place. This approach of using our experience and resources to create the best we can, reviewing, making it better, reviewing, making it better, helps us all to find a point where we’ve done enough. We know we will improve every time we revisit – and there’s no such thing as perfect.

“This is the first time I’ve been CEO of a social enterprise”

I think this is equalising – reminding us all that it’s her chosen passion and also that we don’t always know how it will work or what will happen, but that first times can go really well. It’s been meant as a way of encouraging a try it and see what happens approach.

“Well done this week” and “Thank you”

Acknowledgement and appreciation of the work we do – when they feel truly genuine, are so motivating.

I could continue – I could talk about the values that are instilled from day one, the limitless support, the never-too-busy to check a document approach, the listening – but apparently I have other work to do today!

Rebecca, I want to say thank you from all the team, past and present, for creating such a welcoming and values-based environment in which we thrive and have thrived. We are all wishing you peace, joy and rest. And we can’t wait to see what you do next!”

So that’s a wrap

jess · 16/08/2024 ·

Waking up at 5am, my immovable exercise hour at 6am, probably a quality coffee in the sunshine (the past is always sunny) and then the usual day of team support, planning a workshop of some kind, signing off a report, doing some finance, troubleshooting and meeting a potential customer, likely after the fifth chasing email.

This day-in-my life feels like the optimal day during my time at Your Own Place.  This was likely somewhere around 2018 .  The recently enlarged team felt settled, I had moved into Norwich, making my work-life balance a lot simpler, there was an excellent coffee shop on the corner near the office and we had the novelty of a base.  It was pre-Covid and post the three-year-hump when lots of Community Interest Companies fail.  The team had grown, but not so much that I was constantly worried about money – every year had seen a surplus.  Something else that changed during and since Covid.

At some point in the second half of my decade, something shifted.  With Covid, the cost of living crisis and the catching up of the austerity years, the financial outlook felt bleak.  Whilst our own fortunes had not radically altered, the backdrop undeniably had.

This final post isn’t about doom and gloom.  Quite the opposite.  It’s about the journey you go on over ten years in social business.  Because at some point something changed for me too. Not for good or for ill, but just different.  Something I see when I look back at my social media output, my email approaches and how I conducted myself. 

Having created Your Own Place from a deep sense of injustice that some people, through no fault of their own are more likely to become homeless than others, the focus of my time, the podcasts I listened to, the articles I read and my broader interests, shifted not away from social justice, rather towards leadership as well.

Effectively a self-employed one-woman band for the first 18 months of Your Own Place’s life, as the organisation grew in size, ambition, quality as well as complexity, I needed to up my leadership game.  This hadn’t been in the plan. With a long way still to go and to learn, I’d like to think I’ve done okay.  I’ve made a gazillion mistakes, but in the impact language I love so much, there’s no counterfactual.  We don’t know what would have happened if I’d done something different/nothing.

That Your Own Place has proved me to be competent and more than competent not just in delivering workshops (it was this skill that led to our model), but in creating profit and loss accounts, public speaking, pitching, managing impact, making decisions, being resilient and tenacious, leading a strategy and a team and influencing and inspiring others is a chance revelation.  And this is exactly why we exist in the first place.  That it’s chance and good luck that I got those opportunities.  And it’s chance and bad luck that others don’t. 

So as I enter my last two weeks, the team is strong, we’re recruiting in Colchester and this year looks very likely to be our best yet financially, I find myself brimming with gratitude.  Brimming with gratitude for the person that Your Own Place has enabled me to become and with hope that others get their opportunities too. I am grateful for every single interaction, connection, opportunity and kindness shown to me .  Please continue to show it to Zoe, our new CEO, our team and everyone you work with or support. You never know what someone can become.

See you on the other side.

Don’t throw the baby out with the bathwater

bianca · 20/06/2024 ·

An Election coming might be a time to rethink foodbanks. Many people have found their stride working or volunteering in foodbanks over the last few years.  It’s a boom industry. In turn, (and we’re delighted to have played our part training Trussell Trust volunteers as well as visitors to foodbanks), people have got so much more than just food. Communities and individuals have developed new skills, found jobs, made connections, got and given help and created new more resilient communities.  

You’ll no doubt be aware of foodbanks’ meteoric rise to infamy for all the wrong reasons.  On our high streets, in under-used ecclesiastical buildings and community centres also used for Zumba and Pilates, the Trussell Trust alone has now distributed 3.1 million food vouchers with 3628 of those being in Norwich during 2023.  17% of families are food insecure and 4.7 million people are in food poverty. 

However, the Trussell Trust in particular wants to put themselves out of ‘business’ and at the time of potentially massive political upheaval, it is, well, a timely conversation. 

Is ending the need for foodbanks possible and is it even desirable?  

What would our communities look like without foodbanks?

What might we lose?  

I am reminded of a conversation with a friend.  She volunteered on the phone during Covid19, speaking to people who were isolated.  At this time, going to a foodbank was not an option and many people’s situations deteriorated. She told me of one older woman she spoke to, with almost no training, but who, she quickly became aware, needed mental health support.  My friend, untrained, but full of compassion and common sense, stayed in touch with her, whilst the rusty cogs of the state kicked into action.  Not without trying to pass the buck back to my friend and asking her to make the introduction, such was the woman’s situation that she didn’t want to pick up the phone to the authorities, help was finally sourced. It could have gone horribly wrong and from what my friend says about what she did, she did a lot right, including asking some great questions at the right time and recognising when the time for questions was done and the woman needed help. She was lonely.

So whilst foodbanks have become a part of the landscape, what my conversation with my friend reminded me of, and I’m old enough to remember this, is the gaps they fill in the services we’ve lost.  The neighbourhood housing offices, the SureStart centres, youth clubs and community venues – with food as the hook, foodbanks are now in this space with poverty driving demand.  What many don’t see, is that as well as Your Own Place supporting people with the most obvious and presenting need of financial inclusion support, you’ll also find someone from Shelter, the British Red Cross, Citizens Advice, AgeUK as well as the friendly face of a volunteer with at least a cup of tea (possibly a cheese straw), a crêche, a warm space, possibly a WiFi connection – all at a foodbank. 

1 in 4 people will experience a mental health problem of some kind each year in England, at least 309,000 people are homeless, Citizens Advice are seeing record numbers of people in debt and 1 in 4 older people suffer with isolation. If we lose foodbanks we lose spaces that have become a rarity in our communities – a place to come together, meet our neighbours, build communities, learn about available help from our peers, get warm, use the WiFi and more.  Add in your local authority or association housing officer and some wellbeing help, and you’ve got nearly the whole complement of a community.

So maybe their meteoric rise isn’t all bad, or at least, we shouldn’t throw the baby out with the bathwater after whatever happens on July 4th.  We should aim to eradicate the demand whilst recognising that they present us with a model to build on and invest in. For the volunteers, the people that work there, local employers and services, local authorities, housing associations, you, me and those that visit them, they are an opportunity to come together and connect. We might develop new skills, be part of creating or finding jobs, make new connections with our neighbours, proactively get as well as give help as equals and play a role in new more resilient communities.

Experiencing the Train the Trainer workshop

jess · 17/05/2024 ·

Emily is a full-time facilitator at Your Own Place. She’s currently working on a variety of projects, including facilitating flexible workshops at different Supported Housing Schemes in Colchester, and supporting individuals accessing Food Hubs in and around Norwich.

Walking back into the training room at Emmaus Norfolk and Waveney, I am filled with joy. I see everything set up fastidiously, hand-drawn pictures to represent values and topics, the table covered in brown paper to encourage doodling. 

Three months earlier I walked into the same room to set up for Train the Trainer, four days of training to support professionals to deliver our Tenancy and Money workshops. I applied brown paper to the walls, placed hand-written and drawn cards back to front, and readied my laptop to share simple one-page plans.

The Your Own Place team have been working for over a year on perfecting the templates for our “One-Page Plans”: these are designed to support facilitators to set up for, remember key steps of, and summarise our signature activities. 

One-page plans include:

○ The “Why” of an activity
○ A list of essential resources
○ Steps of the activity
○ Related places to go for support
○ Summary points
○ A photo or diagram of the activity set up
○ A photo or diagram of the completed activity

These have become essential for training people to deliver Your Own Place activities – they simplify the key points of the process of the activity, making it easy for someone to pick up and deliver. It was a fantastic team effort to create these for so many activities – we’ve done all the planning, lived-experience tested the activities, and now we want to share them to support people who want to deliver them.

Hugely proud of these resources – they are a visual skeleton, reminders of the steps. What we are known for is engaging with people others describe as “hard to reach”, so how do we do that? The real magic is in the approaches and values at Your Own Place, which is why we begin Train the Trainer by exploring them.

The Asset-Based Approach

Each person we meet in our workshops will already have experiences, connections, skills and knowledge – this is common sense, right? But how often does someone start to explain how to do something without checking, “What do you know already?”

At the heart of our activities is this core value: we’re not delivering knowledge, we’re providing a space for people to share, discuss, check and enhance what they know already. We ask open questions: “What do you already do to budget?”, “What experiences do you have of debt?” and “What do you know about your housing options?”

It shows trainees that we trust their perspective and value what they have to share.

The Restorative Approach

The Asset-Based approach goes hand-in-hand with the Restorative Approach. We work with trainees – rather than deciding what is best for them, we ask, “How will this work for you?” and “What are your priorities?” 

We extend this “with” approach to participating in every activity ourselves – acknowledging where we overspend on weekly purchases, getting excited when we hear about a new budgeting app from trainees, and sharing our own experiences where it’s useful.

We don’t advise or tell people what to do. We provide the environment and pose the questions to create opportunities for discussion, for people to find strategies and support that work for them.

In Train the Trainer, there’s a fantastically fishy story exploring the Social Discipline window – taking the “teach a man to fish…” metaphor further. (You’ll have to book Train the Trainer to hear it!)

Our values

Alongside these approaches, our values are essential to our work and the way we reach people. We aim to keep our workshops high quality, accessible, and engaging, innovative and fun. We believe our approaches and values are the reasons 100% of trainees recommend our workshops – and a huge reason for 95% feeling more confident. (Statistics from 2023-24)

This is why we spend the time, in Train the Trainer, exploring these values and approaches in depth, and considering how we embed them. In the following days, we model the activities, with the approaches, so that before facilitating the activities, attendees experience them. 

“We were able to put ourselves in the shoes of the people that would be doing the training – that was invaluable for us” – Cecile, Emmaus Norfolk and Waveney

After completing the four days – one day a week for four weeks – I arranged to visit the team at Emmaus Norfolk and Waveney to observe them delivering a workshop, to provide detailed, supportive feedback. I loved seeing the impact of the four days of Train the Trainer – attendees confidently planned, prepared and facilitated activities with companions who really enjoyed it!

“It built my confidence, I felt I’d learned enough, and with the resources that come with Train the Trainer, it’s just all there for you, it supports you through the whole thing” – Jo, Emmaus Norfolk and Waveney


If you’d like to find out more about Train the Trainer, our offer to train your team in the approaches and activities we use to support people’s confidence with money, employability, move on and tenancy sustainment, click here.

As Cecile from Emmaus Norfolk and Waveney says, “Don’t recreate the wheel – use this fantastic service and you will be embedding excellent approaches in your service.”

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